Refund Policy

Refund & Return Policy

At Mumsymels, we want you to love your products! If for any reason you are not completely satisfied with your purchase, we’re here to help.

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Returns

• You may return unworn sandals within 30 days of delivery.

• Sandals must be in their original condition (unworn, unwashed, and with all tags/packaging intact).

• Customers are responsible for return shipping costs unless the product arrived damaged or defective.​

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Exchanges

• If you need a different size, colour, or style, we’re happy to offer an exchange within 30 days of delivery.

• Exchanges are subject to stock availability.​

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Refunds

• Once we receive and inspect your return, we’ll notify you via email.

• Approved refunds will be issued to your original payment method within 5–10 business days.

• Shipping fees are non-refundable.​

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Damaged or Defective Items

If your sandals arrive damaged, defective, or incorrect, please get in touch with us within 7 days of delivery at support@mumsymels.com with photos, and we’ll make it right at no extra cost.

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Final Sale Items

• Clearance, custom, or personalised sandals are non-refundable and non-exchangeable.​

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How to Start a Return

1. Email us at support@mumsymels.com with your order number and reason for return.

2. We’ll provide you with return instructions.

3. Ship your sandals back, and we’ll process your refund or exchange once received.